Privacy Policy (WOKA Kitchenware)

 

 

1. Introduction
This policy explains how we collect, use, and protect your personal information when you purchase WOKA kitchenware via our Alibaba International Station store.

By using our services, you agree to the terms below.

2. Information We Collect (Minimal & Purpose-Driven)
We only collect information necessary to fulfill orders and ensure service quality – no unnecessary data collection:
·Order & Shipping Info: Name, delivery address, phone number, and email (to process orders, arrange logistics, and notify you of delivery status).
·Payment-Related Info: Only transaction IDs (shared with payment providers like PayPal/Alibaba Pay) – we never store your credit card or bank details.
·Account Info: Username and email (for Alibaba account login verification; no extra personal details required).

3. How We Use Your Information
·Order Fulfillment: Process payments, coordinate with logistics partners (e.g., DHL, FedEx) to deliver your kitchenware, and send delivery updates.
·Quality Improvement: Analyze non-identifiable data (e.g., which products are popular in North America/Western Europe) to optimize our kitchenware lineup –

no personal info is used for this.
·Compliance: Share info with authorities only if required by law (e.g., to prevent fraud related to kitchenware orders). 

4. Information Sharing (Strictly Limited)
We never sell or rent your personal info. Sharing is only with:
·Logistics Providers: Share delivery address/phone number to ship your order (they are contractually obligated to keep this info confidential).
·Payment Processors: Share transaction IDs to process payments (they follow global security standards like PCI DSS).

 5. Data Security & Retention
·Security Measures: Your info is stored on encrypted servers (ISO 27001 certified) – access is limited to authorized staff only.
·Retention Period: We keep your order info for 1 year after delivery (to handle potential after-sales requests for kitchenware) – after that, we anonymize the data

(e.g., delete names/addresses, keep only order quantities for inventory analysis).

 6. Your Rights
·Access/Update: You can view or update your delivery info via your Alibaba order page.
·Request Deletion: Contact us at [your privacy email] to delete your info (note: we may keep anonymized data for inventory purposes).

 7. Policy Updates
We will notify you of policy changes via your order email or our store homepage. Continued purchases mean you accept the updated policy.